DUE TO THE CORONAVIRUS THERE MAYBE SOME DELAYS IN DELIVERY TIMES. PLEASE NOTE AT CHRISTMAS AND BUSY SALE PERIODS DELIVERY TIMES COULD TAKE LONGER THAN USUAL. PLEASE LEAVE PLENTY OF TIME FOR YOUR ORDER TO ARRIVE TO YOU.
Packages are normally dispatched the same day or within 1 day after receipt of payment and are shipped via Tracked 48 using Royal Mail. We do not post out on Saturdays or Sundays.
Standard Delivery – £2.95 (usually 2-5 working days) Tracked 48
Republic of Ireland & Europe - £7.95 (5-10 working days)
Collection from out Torquay Boutique - please use code TQCOLLECT at the checkout - you may collect from our Boutique at 2a The Strand, Torquay, TQ12AA (harbourside) for free Mondays - Fridays between 12pm - 2pm. It would be really helpful to us if you could put in the comments section, which day you plan to collect from us. Please knock loudly as we may be unable to hear you from the offices, or call 01803292582 to let us know you are here.
Please enter in your mobile number if you wish to receive SMS updates on your delivery, or we will email the email address used while ordering.
At busy periods this may be slightly longer, such as Christmas and sale events. We can not post out on bank holidays such a Good Friday and Easter Monday, these are not classed as working days.
(Next Day orders need to be ordered before 3pm and will be delivered the next working day, this means if you order Monday to Friday by 3pm your order will arrive the day after. If you order after 3pm on a Friday but before Monday at 3pm, the order will arrive Tuesday. Bank holidays are not included, they are not classed as a working day.
Shipping fees include handling and packing fees as well as postage costs. These costs are non refundable. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Please note, as we have a boutique in Torquay, items may from time to time sell out instore, in this instance we will contact you to arrange either a full refund or advise on a date when we will have restocked on that item.
At times, if the order is very large or very heavy e.g a few pairs of shoes or boots – we may need to contact you regarding some extra postage costs.
If you are not around to take delivery of your parcel, a re delivery attempt will be made the next day. If you enter in a mobile number, you will receive text updates of this, or email updates will be sent. After 2 failed delivery attempts, the parcel will be taken to your local sorting office. Royal Mail may leave it with a neighbour but you will be sent an text or email confirmation of this and the location.
We use a Royal Mail Tracked service for all of our parcels which rely on a GPS tracking system. If you believe an order is taking longer than it should to get to you, please email us at firstname.lastname@example.org with your order number and we will get back to you ASAP with tracking details. If a parcel is confirmed as lost by Royal Mail, we will make a claim to the Royal Mail Claims department on your behalf, this can take a few weeks so please be patient with us. We can not accept any liability for parcels marked as delivered by the Royal Mail Tracked GPS system and no claim can be made.
You have 14 days from the date you received (or were able to collect from your local depot if no-one was in) the item to return your item to us for a full refund. Delivery costs are non refundable and the cost of sending back to us is your responsibility. The returned item/s need to be in the same condition in which you received them, ie unworn, unsoiled, undamaged and tags/labels still attached. If items returned to us are not in a re-saleble condition we will not accept them.
Please allow up to 14 working days for our team to process your return and refund. Postage costs are non-refundable.
Your bank may take 3-5 working days to show the refund in your account once processed.
NON-RETURNABLE sale items are clearly listed and these items are non-returnable, please only buy if you are happy with this policy.
If items are received after 14 days of receipt and up to 31 days, we can only offer an exchange (postage costs apply) or store credit which can be applied online. We can not accept returns after 31 days. Store credits are valid for 1 year from the date of issue and can not be extended.
Please note – under no circumstances will we refund items with stains, items that have been worn or items that have been washed. Please be careful when trying our garments and shoes on. We check returns when we receive them.
If you ever receive an item that is faulty, please email us at email@example.com as soon as possible but within 7 days, before you wear or use your item. If you can send a picture of the fault, that would be a great help too, we will get back to you asap and organise a return and send out a new replacement for you whenever is possible.
How to Return
We now offer hassle free, pre-paid returns via Royal Mail! Yey!
If you select this option you will have £2.90 deducted from your refund amount, this is not a free returns service, but it makes the returns process a lot easier for you! Parcels are sent via the Royal Mail Tracked 48 which usually takes 2 days to return back to us and is fully tracked. Please obtain proof of delivery.
To use this service, please go to the following web address to create your postage label :
Please fill out and include the returns form included with your invoice, if you can not do so, please include your name, address and order number (as stated on your email conformation).
If you do not provide this information it will delay the returns process.
If you wish to use a different returns courier, please post to this address :
2a The Strand
At the present moment, the return costs are your responsibility, we recommend sending your returns using a signed for method of postage as we can not be held responsible for packages lost in the post.
If you do not pay your postage, the costs incurred by us to collect from the local depot will be taken off of your refund or credit amount.